You can register by clicking on the “My Account” link at the Bottom Right corner of the homepage. Please provide the information in the form that
appears.

Registration on AptsoMart.com is absolutely free.

Yes, only registered shoppers will be able to checkout and place orders.

Each email address and contact phone number can only be associated with one AptsoMart account.

Yes, you can add multiple delivery addresses in your AptsoMart account. However, remember that all items placed in a
single order can only be delivered to one address.If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one AptsoMart account only.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members
in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Slot 1 – 4:00 pm to 5:00 pm.
Slot 2 – 5:00 pm to 6:00 pm.
Slot 3 – 6:00pm to 7:00 pm
Slot 4 – 7:00 pm to 8:00 pm.

No, because of Delivery slot can not be changed for an active order through the App.

Once you have placed your order you will not be able to make modifications with yourself.

No you can only order products which are in stock. We try to ensure
availability of all products due to supply is possible.

You will receive an email as well as an sms about available items before the delivery of your order.
and you cannot order the unavailable items.

We advise you to kindly check every item as in the invoice. Please report any missing
items.Once you clear the complaint, We will return the missing item within hours.

You can cancel the order before Paying the Payment. Once  Proceed to Checkout its going to be Payments Page. After customers can Access the info in My Orders Page.

You can pay for your order on aptsomart using the following modes of payment:
a. UPI Payment
It uses UPI apps like BHIM, Google Pay, PhonePe or any Banking UPI app to make payment
b. Credit and debit cards (VISA / Mastercard / American Express)

No, only GST will be applicable as per Government Regulations.

Yes it is absolutely safe to use your card on aptsomart.com. Encrypted transaction 256 bit ssl encrypted with stripe payment gateway. every transaction needs OTP.
It means extra security for customers, thus making online shopping safer.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method
page there is a box where you can enter coupon code that you have. The amount will automatically be deducted from your invoice value.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot.
Your order will be delivered to you on the day and slot selected by you.

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

We have a dedicated team of delivery personnel which ensures timely and accurate delivery to our customers.

The delivery charge is flat rate only Rs.30 (Unlimited purchase limit).

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area
we will inform you before checkout.

In case of a delay, our customer support team will keep you updated about your delivery.  Additionally
5% of the order value will be credited to your AptsoMart Wallet account which can be used in your next order.

Yes, We recommend minimum checkout value Rs.100/-

No, Currently We do not serve same day delivery. If You place the order before 11.59pm the order
will be eligible to deliverd next day evening as per your desired time slot.

AptsoMart has now started same day delivery. All you have to do is order before 12AM and we will deliver it to you the next day evening.
Any order placed after 12AM will be delivered the next day in the slot chosen by you. For example if you place the order before 12AM you can choose from either
4:00 pm to 8:00 pm slot. But, if order is placed after 12AM you will receive it the next day in the slot chosen by you. Subject to slot availability.

The Same day Delivery is applicable to our entire range of products.

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
They can be reached at LIVE CHAT options via my account page or Mobile 9489648465 or email id [email protected]

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear
about your experience with AptsoMart.Do write to us [email protected] in case of positive or negative feedback.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you.
Please contact our customer support team with details or your order as well as the issue you faced.

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery
if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and
issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your
subsequent shopping bills.

No we are a purely internet based company and do not have any brick and mortar stores.

There is a link called “www.aptsomart.com/offers ” on the top right hand side of our website.
All products with any discount or promotions are listed under this section.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery
personnel at time of delivery or you can contact our customer support team and we will do the needful.

The amount will be refunded to your aptsomart.com  Wallet account to use as store credit in your forthcoming purchases. In case of credit card payments
we can also credit the money back to your credit card.Please contact customer support for any further assistance regarding this issue.

Yes, we do bulk supply of products at special prices to institutions such as schools,
restaurants and Corporates as well a Dealing in International Trade Through APTSO EXPORTS. Please contact as at [email protected] or [email protected] to know more.

If you are unable to find a product or brand that you would like to shop for, please write to us at [email protected] and
we will try our best to make the product available

Fill the form to ask you more questions, our suppoters will respone as soon as possible.

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